Return Policy

Return & Refund Policy

Thanks for shopping at Katziela.com. If you are not entirely satisfied with your purchase, we will gladly accept returns under the following conditions:

  • Items must be returned within 30 calendar days from the date it was received.
  • To be eligible for a return, the item must be unused and in the same condition that it was received.
  • The item must be in the original packaging.
  • A receipt or order information must be included with the item.
  • Buyer is responsible for return shipping costs.
  • If the item is defective, Katziela will provide a pre-paid return shipping label.
  • Once the item is received and inspected, the refund will be applied to the original method of payment within 3 business days.
  • The credit may take longer to appear on your account, depending on your card issuer's policies.