Frequently Asked Questions

Yes, our pet carriers at Katziela are airline-compliant. This means that they are:

• Soft-sided 
• Can be compressed to fit under the seat in front of you.
• Have a flexible yet strong frame that can bend and pop up to maintain shape after being squeezed down for a while.
• Have ventilation openings for breathability.
• Allow your small pet to sit, stand, and lie down.

Yes! Our carriers are designed to fit under airplane seats, even our pet carriers with wheels. You’ll just need to remove the wheeled baseboard.

Yes! Our soft pet carriers are great for small pets, including cats, dogs, and rabbits.

We have a wide selection of supplies at Katziela, including pet travel accessories, pet cleaning supplies, and grooming accessories.

Our seat covers work with most cars, SUVs, and trucks.

Yes! At Katziela, we recommend covering the dome with our premium pet blanket.

Yes, we do. Enjoy a smooth travel journey with our disposable pet pads or washable pee pads at Katziela. The washable pads stick to the floor to stay in place, the disposable pads have a super absorbent core and a tear-resistant backing to minimize the mess and stress of pet travel!

We offer free US shipping at Katziela! No minimum purchase is required.

We only ship in the USA at this time.

We accept major payment methods at Katziela. This includes Mastercard, Discover, American Express, PayPal, ShopPay, Apple Pay, and Google Pay.

We process orders usually the same day! Most of the time, the next orders are shipped quickly. We offer expedited shipping for an extra cost. For free shipping, the accurate delivery time will be displayed at the checkout.

We want to make sure that you’re 100% satisfied with your purchase from us. That’s why we offer easy returns at Katziela. Your item must be unused and in the same condition that it was received to be eligible for a 30-day return.

Please see our return policy to learn more.

Yes! We offer wholesale pet supplies, including wholesale carriers, at Katziela. Sign up with Faire, and you’ll get great perks shopping our wholesale products, like a year of free shipping and 50% off your first order!

You can contact us through our contact page! We will be happy to assist you.