Delivery & Shipping

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Katziela.com now offers FREE SHIPPING on all U.S. orders !

Delivery will usually be within 3-5 business days from when the order is placed.

Shipment to P.O. boxes or APO/FPO addresses 

Katziela.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes 

Katziela.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Please save all packaging materials and damaged goods before filing a claim.

Refunds

Katziela will not refund any shipping charges such as expedited shipping or insurance charges.

International Shipping Policy

We currently do not ship outside the U.S. Returns Policy