Return Policy

    Return & Refund Policy

    Thanks for shopping at If you are not entirely satisfied with your purchase, we will gladly accept returns under the following conditions:

    • Items must be returned within 60 calendar days from the date it was received.
    • Katziela will not refund any shipping charges such as expedited shipping or insurance charges.
    • To be eligible for a return, the item must be unused and in the same condition that it was received.
    • The item must be in the original packaging.
    • A receipt or order information must be included with the item.
    • Buyer is responsible for return shipping costs.
    • If the item is defective, Katziela will provide a pre-paid return shipping label.
    • Once the item is received and inspected, the refund will be applied to the original method of payment within 3 business days.
    • The credit may take longer to appear on your account, depending on your card issuer's policies.